NHS Friends and Family Test (FFT)

Last Updated: Friday, 16 October 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	July 2026	August 2026	September 2026
1. Very Good	76	24	69
2. Good	19	2	22
3. Neither good nor poor	3	0	4
4. Poor	2	0	2
5. Very Poor	11	2	6
6. Don’t know	0	0	2
Summary Scores
Positive	86%	93%	87%
Negative	12%	7%	8%
Neutral	2%	0%	5%

Comments received in FFT feedback

Below is a selection of comments that we received in Friends and Family Test feedback:

• 'Doctor was on time, friendly and reacted to the issues I had.'
• 'The nurse was very efficient and pleasant.'
• 'I wasn't there long and the nurse was really nice and friendly.'
• 'Very thorough and very caring.'
• 'Information was very clear to understand for my new medication.'
• 'I was seen quickly, very thorough, polite nurse and sorted a follow up appointment with a doctor same day.'
• 'Excellent midwife and perfect customer service from lovely receptionist.'
• 'I was seen quickly and the doctor took her time to go through my symptoms with me and was very supportive.'

• Improvements made from Friends and Family test feedback:

We have made a number of improvements from feedback that we have received:

• • You shared that you wanted better communication in relation to your GP Practice.  We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice.  You can view the latest edition here.

  • You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice:  You can view the guide here.