NHS Friends and Family Test (FFT)
Last Updated: Wednesday, 30 July 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | June 2025 | May 2025 | April 2025 |
| 1. Very Good | 90 | 100 | 93 |
| 2. Good | 24 | 21 | 18 |
| 3. Neither good nor poor | 4 | 6 | 10 |
| 4. Poor | 7 | 3 | 8 |
| 5. Very Poor | 9 | 7 | 9 |
| 6. Don’t know | 0 | 2 | 1 |
| Summary Scores | |||
| Positive | 85% | 87% | 80% |
| Negative | 12% | 7% | 12% |
| Neutral | 3% | 6% | 8% |
Comments received in FFT feedback
Below is a selection of comments that we received in Friends and Family Test feedback:
'I was seen on time and the nurse was very friendly and supportive. My blood test was painless, which is always a plus.'
'The receptionists were very kind and helpful.'
'Prompt response, nice clean premises, great staff, all in all very efficient.'
'Receptionist very helpful, nurses explaining what's happening going forward. Found everyone very pleasant. Thankyou.'
'Same day appointment, very polite receptionist & brilliant practice nurse at Netherton health centre, she listened to me & put my mind at ease.'