NHS Friends and Family Test (FFT)
Last Updated: Monday, 02 February 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | January 2026 | December 2025 | November 2025 |
| 1. Very Good | 95 | 101 | 85 |
| 2. Good | 28 | 12 | 16 |
| 3. Neither good nor poor | 1 | 5 | 3 |
| 4. Poor | 6 | 5 | 6 |
| 5. Very Poor | 5 | 4 | 9 |
| 6. Don’t know | 3 | 2 | 1 |
| Summary Scores | |||
| Positive | 89% | 88% | 84% |
| Negative | 8% | 7% | 13% |
| Neutral | 3% | 5% | 3% |
Comments received in FFT feedback
Below is a selection of comments that we received in Friends and Family Test feedback:
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- 'Excellent service provided by receptionist and doctor in Netherton practice. Thank you.'
- 'My practitioner was extremely helpful, kind and fun, she made a stressful visit bearable.'
- 'Nurse was very good and listened.'
- 'The Nurse was excellent. She explained everything in detail to me and made me feel very at ease. Looking forward to my next appointment with her.'
- The doctor was very understanding, helpful and lovely to deal with.'
Improvements made from Friends and Family test feedback:
We have made a number of improvements from feedback that we have received:
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- You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here:Litherland, Seaforth and Netherton - December Patient Newsletter
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You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice: You can view the guide here:seaforth-litherland-and-netherton-how-to-access-online-services.pdf