NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 10 March 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	February 2026	January 2026	December 2025
1. Very Good	97	95	101
2. Good	15	28	12
3. Neither good nor poor	9	1	5
4. Poor	3	6	5
5. Very Poor	8	5	4
6. Don’t know	0	3	2
Summary Scores
Positive	85%	89%	88%
Negative	8%	8%	7%
Neutral	7%	3%	5%

Comments received in FFT feedback

Below is a selection of comments that we received in Friends and Family Test feedback:

• • 'Doctor was very understandable with my problems and has give me great advice and reassurance.'
  • 'It was a pleasant experience, very helpful and informative.'
  • 'The receptionist was very helpful and cheerful. The doctor was very informative and made me feel like he really understood my situation and needs.'
  • 'From booking an appointment, to the interaction with the Receptionist and then the care received from the Doctor was all exceptional.'
  • 'The cardiac nurse took her time to explain everything to me in simple terms and gave me some very helpful advice and an understanding of my current conditions.'
  • 'Reception was nice, was seen on time or nearly, and the Dr was fantastic, very helpful and made me feel like he had time to listen to me.'
  • 'Seaforth practice was a nice experience. It was clean and welcoming, all staff were very pleasant and helpful and we were seen on time.'

Improvements made from Friends and Family test feedback:

We have made a number of improvements from feedback that we have received:

• • You shared that you wanted better communication in relation to your GP Practice.  We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice.  You can view the latest edition here:Litherland, Seaforth and Netherton - December Patient Newsletter

  • You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice:  You can view the guide here:seaforth-litherland-and-netherton-how-to-access-online-services.pdf